📦 Shipping & Delivery
📦 Shipping Policy
At GEKKING, we're committed to delivering your favorite anime collectibles safely and efficiently.
Orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you'll receive a tracking number by email.
Estimated Delivery Times
🇬🇧 United Kingdom: 5–12 business days
🇺🇸 United States: 7–15 business days
🇪🇺 Europe: 7–15 business days
🌍 Other Countries: 10–20 business days
Please note that delivery times are estimates and may vary due to customs procedures, holidays, weather conditions, or carrier delays.
If you have any questions about your order, feel free to contact our support team.
🔄 Returns & Refund Policy
our satisfaction is our priority.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
✔ The item must be unused.
✔ It must be returned in its original packaging.
✔ The product must be in the same condition as it was received.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number.
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Photos of the product.
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Photos of the packaging.
We'll review your request and, if approved, provide a replacement or refund.
Refunds
Once the returned item has been inspected, refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.